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Terms and Conditions
Version: 20 September 2026. Scope: sales of digital content to consumers through dargel-solutions.de. These terms do not apply to Gumroad, where Gumroad is the contracting party and merchant of record, Etsy, our business-client services or sales to businesses.
1. Scope and contracting party
(1) These terms apply to contracts for digital content concluded through dargel-solutions.de between the customer and:
Dargel Solutions – Gottlieb Dargel Business address and address for service: Koselstr. 14, 60318 Frankfurt am Main, Germany Additional postal and complaints address: c/o Online-Impressum #8963, Europaring 90, 53757 Sankt Augustin, Germany Telephone: +49 15679 077516 · Email: [email protected]
(1a) Telephone service. An AI-assisted service answers calls to this number and automatically transcribes the conversation so that we can deal with your enquiry. You are speaking to an AI assistant, not a person. We then respond by email or call you back, usually within one working day. Our checkout privacy notice explains the processing of your data.
(2) This checkout is available exclusively to consumers habitually resident in the EU VAT territory of one of the 27 EU Member States. A consumer is an individual entering into the contract for purposes predominantly outside their trade, business or profession (section 13 of the German Civil Code, BGB). The territorial limits are displayed at the beginning of checkout. Territories outside the EU VAT area are excluded, including the Canary Islands, Ceuta, Melilla, the Åland Islands, Mount Athos, Heligoland, Büsingen, Livigno, Campione d'Italia, the Italian waters of Lake Lugano and the French overseas territories excluded from that area. In Cyprus, this checkout serves only the areas under the effective control of the Government of the Republic of Cyprus. Other territories outside the EU VAT area are not served. Please confirm your country of habitual residence and provide the postcode or territorial information requested to establish eligibility.
(3) This checkout does not conclude contracts with businesses. A person supplying a VAT identification number or otherwise acting as a business will not be supplied through this checkout.
(4) Any different terms proposed by the customer become part of the contract only if we expressly agree to them in text form.
Working days for our performance deadlines are Monday to Friday, excluding public holidays at our place of business in Hesse, Germany (Europe/Berlin). This does not shorten any withdrawal period applicable to you.
2. Subject matter of the contract
(1) We sell digital content supplied without a tangible medium: guides, reports and working materials as downloadable files.
(2) The main characteristics of each product, including its title, language, extent, file format, content date, required software and interoperability, are described on its product page and in the product and consumer information sent with the contract confirmation on a durable medium. The description at the time the contract is concluded applies.
(3) The content describes methods and experiences as at the date specified on the product page. It is not legal, tax or investment advice and does not replace advice on your individual circumstances. We do not promise any particular economic outcome. This does not affect the statutory requirements concerning conformity of the digital product under sections 327d–327g BGB, including what the customer may expect from the public product description.
(4) If a product was created wholly or partly with generative AI, this is disclosed on the product page and in the product itself.
3. Conclusion of the contract
(1) Product listings on the website are an invitation to order, not binding offers.
(2) The customer submits an offer by sending the order using the final checkout button, labelled “Order with obligation to pay” in English and “zahlungspflichtig bestellen” in German (section 312j(3) BGB).
(3) Immediately above that button, the main product characteristics, total price, absence of shipping or other additional costs and the fact that this is a one-off purchase without a contract term or minimum commitment are displayed clearly and prominently (section 312j(2) BGB). You can correct your entries using the checkout correction functions until you submit the order (section 312i(1), sentence 1, no.1 BGB).
(4) The contract is concluded when we accept the order. We declare acceptance through the contract confirmation sent to the customer on a durable medium after receipt of payment. Any earlier automatic acknowledgement of receipt of the order is identified as such and is not acceptance. Digital content is supplied only after the contract confirmation.
(5) The contract language is the language identified in checkout before you submit the order: German or English. For customers habitually resident outside Germany, the contract documents and confirmations are in English. Customers in Germany can use the German or English checkout. The version of these terms in the identified contract language applies. The language of the product itself is stated separately and may differ from the contract language.
(6) We store the contract text and send it with the contract confirmation on a durable medium. You can retrieve and save the contractual terms in a reproducible form during checkout (section 312i(1), sentence 1, no.4 BGB). We do not create a customer account, so the website does not provide subsequent access to the stored contract text.
(7) Receipt of our messages. Whether and when a statement we send is received by the customer is determined solely by law (section 130 BGB). We do not agree any presumption of receipt to the customer's disadvantage. Sending a message does not in itself establish receipt. To document dispatch, we record when our email service accepts the message for delivery.
This dispatch record relates only to our own performance deadlines. Where a deadline is expressed in calendar days, we use the calendar date in the Europe/Berlin time zone. The explicit 60-minute delivery limit in section 5 remains unchanged. Refund deadlines expressly tied to receipt of your declaration begin with that receipt. None of your deadlines is affected or shortened. In particular, the statutory withdrawal period begins on conclusion of the contract, independently of our dispatch record.
If a message does not reach you, contact [email protected] informally and we will send it again. You suffer no disadvantage as a result.
4. Prices and payment
(1) The prices shown on the product page apply. They are total prices including all price components. We charge no additional delivery, shipping or other fees.
(2) We do not charge VAT because this supply is covered by the small-business VAT exemption under section 19 of the German VAT Act (§ 19 UStG). The displayed price is the total amount payable. No VAT or other charges are added.
(3) You bear any charges for a payment method you select only if they were disclosed before you placed the order. We currently charge no such fees.
(4) Accepted payment methods are shown at the beginning of checkout (section 312j(1) BGB). After submitting the order, you select the payment method on the payment page. You therefore pay in connection with your offer and before our acceptance.
We do not issue an invoice under VAT law for the consumer purchase. You receive a contract confirmation containing the product, price and order details.
(5) If we do not accept the order. We decide without undue delay, and within two working days of receipt of payment at the latest. No contract is concluded if we do not accept or if the contract confirmation fails to reach you for reasons for which we are responsible. We then refund the full amount without undue delay, and within three working days after the end of the acceptance deadline at the latest, using the original payment method and without charging a fee. Any further claim you may have remains unaffected.
The refund is initiated automatically in this case, without undue delay and no later than three working days after the acceptance period ends.
(6) Payment is processed by a payment service provider. The checkout privacy notice, linked during checkout, identifies the provider, the data transferred, the legal basis and the retention periods.
5. Supply of digital content
(1) Where you have given both declarations in section 6(4), we supply the digital content after the contract confirmation through a personal download link. The link is generated automatically immediately after conclusion of the contract. Supply takes place without undue delay and within 60 minutes of dispatch of the contract confirmation at the latest. This limit is a technical allowance for disruptions; immediate supply is the normal case.
(2) If you have not given both declarations, we supply the content after the withdrawal deadline promised in your contract confirmation, no later than the first working day afterwards. That date accounts for the statutory base period and the weekends and national and regional holidays included in our deadline calculation. A later promised date is granted voluntarily. Any longer mandatory statutory right remains unaffected even after supply. You are informed of this during checkout. Choosing this option does not increase the price.
(3) The download link is personalised for security. If you cannot use it, we provide a replacement on request. Your right to renewed supply continues within the applicable statutory periods; we do not impose a numerical or time limit on downloads.
(4) Technical requirements, including the file format and software needed, are stated on the product page and in the product and consumer information. We use no technical protection measures restricting use of the downloaded file.
(5) Updates. The contract covers one-off supply of a completed document as at the content date shown. We provide, and inform you about, updates necessary to maintain conformity for the period you may reasonably expect given the nature and purpose of the product (section 327f(1) BGB). This does not promise continuing revisions or a new edition of the content.
6. Right of withdrawal
(1) Consumers have a statutory right of withdrawal. Full instructions and the model withdrawal form are available before you order and are sent again with the contract confirmation on a durable medium.
(2) You may also withdraw through the “Withdraw from contract here” function, available on every page of dargel-solutions.de (section 356a BGB). We acknowledge receipt without undue delay on a durable medium, including the content of your declaration and the date and time of receipt.
(3) For digital content supplied without a tangible medium, your right of withdrawal expires early only if all four conditions are met (section 356(6), no.2 BGB):
- We have begun performance of the contract.
- You expressly consented to performance beginning before the withdrawal period expires.
- You acknowledged that, by giving this consent, you lose your right of withdrawal once performance begins.
- We supplied the contract confirmation required by section 312f BGB on a durable medium, including both declarations.
(4) If any condition is missing, your right of withdrawal remains. You actively give the two declarations separately during checkout; neither checkbox is preselected. A clause in these terms does not replace those declarations.
(5) You do not owe compensation for use of the digital content when exercising your right of withdrawal (section 357a(3) BGB).
7. Rights of use
(1) You receive a non-exclusive, non-transferable right to use the purchased content for your own purposes, without geographical or time limits. Use in your own business is included.
(2) You may not distribute, make publicly available or resell the content, or reproduce it for distribution to third parties. You remain expressly free to use the methods described for your own professional activities, including competing activities. The restriction concerns redistribution or reuse of the text and illustrations themselves, not application of the knowledge.
(3) Statutory quotation rights and other copyright exceptions remain unaffected.
8. Rights concerning non-supply and defects
(1) Sections 327 et seq. BGB govern supply and conformity of digital content. Digital content is covered by statutory conformity rights. These terms do not restrict your statutory remedies for defects.
(2) If the content is not supplied, you may require supply. If it is not then supplied without undue delay, you may terminate the contract (section 327c(1) BGB). You do not have to request supply first if we refuse, if it is clear that supply will not take place, or if the circumstances show that supply at a specified time was essential to you (section 327c(3) BGB). In those cases you may terminate immediately.
(3) If there is a defect, you may require the content to be brought into conformity and, where the statutory conditions are met, reduce the price or terminate the contract and claim damages or reimbursement of wasted expenditure (sections 327i, 327l and 327m BGB).
(4) On termination, we refund the price without undue delay and within fourteen days of receiving your termination declaration at the latest, using the original payment method without a refund fee (section 327o BGB).
(5) A statutory entitlement is not treated as goodwill. Refunds on valid withdrawal, statutory remedies under sections 327 et seq. BGB, and voluntary goodwill refunds in individual cases have separate grounds. Only the last is goodwill.
(6) Agreements departing from sections 327d–327r BGB to your disadvantage are ineffective (section 327s(1) BGB). These terms do not make such a departure. Mandatory protection under section 11(1) also remains unaffected.
9. Liability
(1) Our liability is unlimited for death, personal injury or damage to health, and for intentional or grossly negligent conduct. The same applies to our legal representatives and persons performing our obligations.
(2) In the event of slight negligence in breaching an obligation essential to proper performance of the contract and on which the customer can ordinarily rely, liability is limited to foreseeable loss typical of the contract.
(3) Other liability for damages is excluded. This does not affect your rights under sections 327 et seq. BGB, liability under the German Product Liability Act, liability arising from a guarantee, or mandatory consumer protection preserved by section 11(1).
(4) The operators of linked external websites are responsible for their content.
10. Complaints and dispute resolution
(1) You may send complaints to [email protected], call +49 15679 077516, or write to either address in section 1(1). We acknowledge receipt and normally respond within two working days, and within ten working days at the latest. Calls are answered and transcribed by an AI-assisted service as described in section 1(1a); we normally respond by email or callback within one working day. We do not operate an additional formal complaints procedure.
(2) The European Commission discontinued its online dispute resolution platform on 20 July 2025. We therefore do not provide a link to that platform.
(3) We are neither obliged nor willing to participate in proceedings before a consumer dispute resolution body. We provide this statement voluntarily: the duty under section 36(1), no.1 of the German Consumer Dispute Resolution Act (VSBG) does not apply to us under section 36(3), because we employed ten or fewer people on 31 December of the preceding year.
(4) If a dispute arising from this contract cannot be resolved with you, we inform you in text form under section 37 VSBG of the competent body and whether we are willing or obliged to participate. That body is Universalschlichtungsstelle des Bundes, Zentrum für Schlichtung e. V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, www.verbraucher-schlichter.de. This information is given for the individual dispute and does not itself express willingness to participate. Your statutory access to courts and complaints authorities is unaffected.
11. Final provisions
(1) German law applies. Mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected.
(2) If a provision is ineffective, the remainder of the contract remains in force and the statutory rule replaces that provision (section 306 BGB).