Withdrawal instructions and model withdrawal form

Version: 20 September 2026. For distance contracts concerning digital content supplied without a tangible medium through dargel-solutions.de.

1. Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Dargel Solutions – Gottlieb Dargel, Koselstr. 14, 60318 Frankfurt am Main, Germany; telephone: +49 15679 077516; email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://dargel-solutions.de/widerruf. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium, for example by email, including its content and the date and time of receipt, without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, except supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

1a. Telephone service

An AI-assisted service answers calls to +49 15679 077516 and automatically transcribes the conversation so that we can deal with your enquiry. You are speaking to an AI assistant, not a person. We respond by email or callback, usually within one working day.

A withdrawal declared by telephone is valid and is treated as submitted in time when your call is made before the deadline. You do not have to repeat it in writing. The online function or email may be easier for you to document; using either is not a condition of withdrawal.

1b. Any later deadline promised in your confirmation

Your statutory rights remain unchanged. When calculating the deadline shown in your confirmation, we take account of weekends and the national and regional public holidays included in our deadline calculation for your country without requiring you to specify a region. This may result in a later deadline than the statutory deadline applicable at your precise location. We voluntarily grant you that later deadline on the same conditions for exercising withdrawal and receiving reimbursement. Any mandatory statutory period that lasts longer remains unaffected.

If you have not requested immediate supply through both declarations below, we supply the content after the withdrawal deadline promised in your confirmation, no later than the first working day afterwards. If a longer statutory period still applies at your location, your right of withdrawal remains even after supply. The conditions for early expiry described below also apply to this voluntary extension.

2. Early expiry of the right of withdrawal

For a contract to supply digital content without a tangible medium, your right of withdrawal expires early only when all four conditions are met (section 356(6), no.2 BGB):

We have begun performance of the contract.
You expressly consented to performance beginning before the withdrawal period expires.
You acknowledged that, by giving this consent, you lose your right of withdrawal once performance begins.
We provided the contract confirmation required by section 312f BGB on a durable medium, including both declarations.

If any condition is missing, your right of withdrawal remains, even if you have already downloaded the file.

If you do not give both declarations in checkout, you may still purchase at the same price. We supply the file after the withdrawal deadline promised above. Any longer statutory right remains unaffected even after supply.

3. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Dargel Solutions – Gottlieb Dargel Koselstr. 14, 60318 Frankfurt am Main, Germany Email: [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

____________________________________________________________

Ordered on (*) / received on (*): ____________________________

Name of consumer(s): ________________________________________

Address of consumer(s): _____________________________________

Signature of consumer(s), only if this form is notified on paper: ____________________

Date: ____________________

(*) Delete as appropriate.

All contract documents